CONTACT US

Here to help when you need it.

Please see our FAQs BEFORE contacting us by clicking here.

Our elves aim to respond to all enquiries within 3 working days. Our normal office hours are Monday to Friday, 9am to 5pm.

Please check spam/junk boxes for replies as sometimes our elf mail will arrive in there instead of your inbox.

How can we help (please select)*
Add Parking
Looking to add parking to your booking? Please click here to add Parking.
Change Vehicle Registration Number
If you need to change the vehicle registration number linked with your parking please enter the details below:
Name*
First Last
Email*
Booking Number - You can find this on your booking confirmation from Etix.com. Usually starts with a 3 or 4*
Enter the registration numbers to register. If more than one please separate them with a comma eg. AB01 XYZ, LH12 MLH*
I do not have my email confirmation.
Your Email confirmation will be sent from Etix.com. Please search your mailbox for Etix.com as they may have arrived in your spam folder
My E-tickets haven't arrived
E-tickets are sent 7 days before the day of YOUR event.
Get in Touch
Your Name*
First Last
Email*
Have you already ordered with us?*
- Yes
- No
What is your order number?*
Your order confirmation is sent from Etix.com
Phone number on your order*
We use your phone number to help find your details in our system / to contact you regarding your enquiry only.
Your Enquiry*
Consent*
I agree to you using my details to process my enquiry and contact me regarding this.
Your details here will not be used for any marketing purposes.
Please confirm you are not a robot. You aren't are you?
Comments
This field is for validation purposes and should be left unchanged.

Official THE POLAR EXPRESS Train Ride merchandise is available to purchase from North Pole Trading.