REVIEWS & GALLERY
THE POLAR EXPRESS Train Ride Wensleydale
All aboard for a magical journey! Step into the enchanting world of The Polar Express™ Train Ride at Wensleydale, where the spirit of Christmas comes to life. Experience the joy of this beloved Christmas tradition through glowing reviews and a captivating gallery of moments from the ride. From the first "all aboard" to the final sip of hot chocolate, join us to relive the adventure, see what others are saying, and discover why this experience is a must for families, friends, and fans of the festive season.
A Highly Rated Experience
This was our first time going as a family of 5, and it was magical from start to finish! The staff were amazing - they had clearly been doing it all day, but honestly, their energy was next level! We will definitely do it again ✨️🎄🎅
Absolutely Magical – The Polar Express Experience Exceeded Expectations
We had an incredible time on the Polar Express train ride. It truly went above and beyond what I expected.
We arrived early and discovered a small park right next door, which was perfect for spending an hour before things got started. What I didn’t realize was that the station itself had plenty of activities while you wait to board—almost like a mini Christmas market. There were food and toy stalls, a charming gift shop, “Letters to Santa” stations, and plenty of tables where kids could sit, eat, and do some colouring.
About 20 minutes before boarding, a group of singers came out performing Christmas songs, which really set the festive mood. Then came the main event: boarding the train. As the Polar Express pulled in, holiday music played and the entertainers were out on the platform welcoming everyone. It was like stepping into the movie.
The ride itself lasts just over 30 minutes, and it’s packed with magic the entire time. The cast stayed in character throughout, serving cookies and hot chocolate, leading songs, and creating an unforgettable atmosphere. Each child also received a small gift from Santa himself.
It’s a truly heartwarming experience and I highly recommend it—whether you’re going with kids or just want to feel like one again.
We had an incredible time on the Polar Express train ride. It truly went above and beyond what I expected.
We arrived early and discovered a small park right next door, which was perfect for spending an hour before things got started. What I didn’t realize was that the station itself had plenty of activities while you wait to board—almost like a mini Christmas market. There were food and toy stalls, a charming gift shop, “Letters to Santa” stations, and plenty of tables where kids could sit, eat, and do some colouring.
About 20 minutes before boarding, a group of singers came out performing Christmas songs, which really set the festive mood. Then came the main event: boarding the train. As the Polar Express pulled in, holiday music played and the entertainers were out on the platform welcoming everyone. It was like stepping into the movie.
The ride itself lasts just over 30 minutes, and it’s packed with magic the entire time. The cast stayed in character throughout, serving cookies and hot chocolate, leading songs, and creating an unforgettable atmosphere. Each child also received a small gift from Santa himself.
It’s a truly heartwarming experience and I highly recommend it—whether you’re going with kids or just want to feel like one again.
This was a most magical day enjoyed with my 4 year old grandson and his mummy and daddy. It’s not just a Christmas train ride with Santa it’s a whole theatrical experience that you are part of and fully involved in. From singing hot hot hot as the cookies and hot chocolate were served to getting our golden tickets punched by the guard and signed by Santa special memories were made. Seeing my grandsons attention captured in the whole fairytale fantasy will stay with me forever. I cannot highly recommend enough to experience this with your little ones whilst they still believe in Santa. You’ll not regret it, making memories
🎄 All Aboard the Magic! Our Family's Enchanting Journey on the Polar Express – Wensleydale Edition 🚂
From the moment we arrived at the Wensleydale Railway station, the atmosphere buzzed with festive wonder. The twinkling lights, cheerful staff, and the unmistakable sounds of Christmas classics set the stage for what became a truly unforgettable family adventure.
✨ Highlights of our journey:
- Golden Tickets & Grinning Faces: The children’s eyes lit up as they clutched their golden tickets, greeted by conductors straight out of a storybook – complete with crisp uniforms, warmth, and playful charm.
- Onboard Magic: Once aboard, we were swept into a world of storytelling, dancing chefs, and hot chocolate so velvety it practically deserved its own standing ovation.
- Santa’s Grand Entrance: The joy was palpable as the jolly man himself made an appearance, gifting every child a silver bell – just like in the classic tale – while taking time for photos and warm holiday wishes.
- Atmosphere & Immersion: From the beautifully decorated carriages to the animated performances, it felt like stepping straight into the pages of a book. Even us grown-ups couldn't resist singing along and soaking up the nostalgia.
💫 Why it mattered:
It wasn’t just about the train ride. It was the shared giggles, wide-eyed wonder, and those moments when belief and imagination blended seamlessly. For our family, it became a pocket of magic and something that lifted us out of the day-to-day and reminded us of the joy in togetherness.
Would we go again? In a heartbeat. Wensleydale’s Polar Express isn’t just a trip, it’s a memory in motion.
From the moment we arrived at the Wensleydale Railway station, the atmosphere buzzed with festive wonder. The twinkling lights, cheerful staff, and the unmistakable sounds of Christmas classics set the stage for what became a truly unforgettable family adventure.
✨ Highlights of our journey:
- Golden Tickets & Grinning Faces: The children’s eyes lit up as they clutched their golden tickets, greeted by conductors straight out of a storybook – complete with crisp uniforms, warmth, and playful charm.
- Onboard Magic: Once aboard, we were swept into a world of storytelling, dancing chefs, and hot chocolate so velvety it practically deserved its own standing ovation.
- Santa’s Grand Entrance: The joy was palpable as the jolly man himself made an appearance, gifting every child a silver bell – just like in the classic tale – while taking time for photos and warm holiday wishes.
- Atmosphere & Immersion: From the beautifully decorated carriages to the animated performances, it felt like stepping straight into the pages of a book. Even us grown-ups couldn't resist singing along and soaking up the nostalgia.
💫 Why it mattered:
It wasn’t just about the train ride. It was the shared giggles, wide-eyed wonder, and those moments when belief and imagination blended seamlessly. For our family, it became a pocket of magic and something that lifted us out of the day-to-day and reminded us of the joy in togetherness.
Would we go again? In a heartbeat. Wensleydale’s Polar Express isn’t just a trip, it’s a memory in motion.
Wow what an experience the polar express at Wensleydale was.
Me and my partner took our 3 children ages 15, 6 & 5. They all absolutely loved it!
It was so magical, fun, and an experience we will all never forget. They’ve not stopped talking about it and want to go again.
The wait for the train was so entertaining the entertainers singing was amazing and the shop was full with merchandise.
The outside part wasn’t that expensive, the kids loved to roast the marshmallows in the fire pit, which was safe for the children to do under supervision.
There was food and sweet stalls available, the toilets was very clean and immaculate.
The train pulling up to the station is where it all started, the conductor introduced himself and got the passengers ready to board the train with his famous words.
The train ride was enjoyable, fun, full of laughter and smiling kids faces, lights weren’t too much that changed colour.
The Santa visit was so real, he didn’t come with a fake beard he had a full grown beard, was so polite and entertaining, took his time with each child, stopped for photos and made conversation with them.
The story was magical, entertaining to watch and wasn’t just presented by 1 person they all made it fun and enjoyable to watch. Showing the kids the book and pictures pointing to what they was up to. The man from the roof of the train I believed to be a puppet until he came out and was moving I was in shock, he was amazing at what he did.
The hot chocolate and cookie, wasn’t no cheap stuff they was perfectly made and delicious, they even counted for any allergies and made sure they came out with the correct stuff. Every paying customer recieved a bell from Santa, and there tickets hold punched with the first letter of your name.
I would highly recommend this experience to anyone, even if you have no children it’s amazing for adults too!!
Me and my partner took our 3 children ages 15, 6 & 5. They all absolutely loved it!
It was so magical, fun, and an experience we will all never forget. They’ve not stopped talking about it and want to go again.
The wait for the train was so entertaining the entertainers singing was amazing and the shop was full with merchandise.
The outside part wasn’t that expensive, the kids loved to roast the marshmallows in the fire pit, which was safe for the children to do under supervision.
There was food and sweet stalls available, the toilets was very clean and immaculate.
The train pulling up to the station is where it all started, the conductor introduced himself and got the passengers ready to board the train with his famous words.
The train ride was enjoyable, fun, full of laughter and smiling kids faces, lights weren’t too much that changed colour.
The Santa visit was so real, he didn’t come with a fake beard he had a full grown beard, was so polite and entertaining, took his time with each child, stopped for photos and made conversation with them.
The story was magical, entertaining to watch and wasn’t just presented by 1 person they all made it fun and enjoyable to watch. Showing the kids the book and pictures pointing to what they was up to. The man from the roof of the train I believed to be a puppet until he came out and was moving I was in shock, he was amazing at what he did.
The hot chocolate and cookie, wasn’t no cheap stuff they was perfectly made and delicious, they even counted for any allergies and made sure they came out with the correct stuff. Every paying customer recieved a bell from Santa, and there tickets hold punched with the first letter of your name.
I would highly recommend this experience to anyone, even if you have no children it’s amazing for adults too!!
We’ve visited the polar express every year since our son was little it’s an amazing experience from start to finish when you arrive your shown where to park then you get the bus shuttle straight to the train station when you arrive at the station there’s drinks and food to purchase. Everyone is in character the minute you step off the bus it really makes it special last year the singers in the tent before we boarded the train were phenomenal.
When you step onto the platform the snow and the music really make it magical not only for the children the adults too the staff aboard the train are amazing always in character so entertaining and magical if you haven’t been before it’s definitely worth a book you won’t be disappointed
When you step onto the platform the snow and the music really make it magical not only for the children the adults too the staff aboard the train are amazing always in character so entertaining and magical if you haven’t been before it’s definitely worth a book you won’t be disappointed
This was a magical and exciting start to the festive period. We took the trip with our two adult sons with their own little families too. The sparkle in their eyes, both small and big kids was shear joy to watch. The energy and enthusiasm the staff team had to ensure everyone was involved in the whole magical experience.
We love it, it magical for adults and children alike. Our grandchildren for the past 3 years love the singing and dancing in the carriage, hot chocolate, cookie & of course the Christmas star of the show Santa.
Our silver bells are placed on our Xmas tree as soon as we get home.
It jump starts our Christmas season. Making us all feel festive. I love to see all the families all in same Christmas pjs, kids get very excited to go on the train and they always come home with a souvenir from the gift shop.
Our silver bells are placed on our Xmas tree as soon as we get home.
It jump starts our Christmas season. Making us all feel festive. I love to see all the families all in same Christmas pjs, kids get very excited to go on the train and they always come home with a souvenir from the gift shop.
We had a truly magical time on the Polar Express at Wensleydale! Our 3 and 5 year olds were completely captivated from start to finish. The whole experience was really well-organized, with friendly staff who stayed perfectly in character the whole time.
From the moment we arrived, the excitement built — the golden tickets, the dancing chefs, the hot chocolate, and of course, meeting Santa himself — it was all so wonderfully done. The train ride was just the right length for little ones, and the story was brought to life beautifully.
The kids haven’t stopped talking about it since. Highly recommended for families looking to make some festive memories!
From the moment we arrived, the excitement built — the golden tickets, the dancing chefs, the hot chocolate, and of course, meeting Santa himself — it was all so wonderfully done. The train ride was just the right length for little ones, and the story was brought to life beautifully.
The kids haven’t stopped talking about it since. Highly recommended for families looking to make some festive memories!
We have travelled twice on the Polar Express. The first time was magical and amazing, my daughter loved it. The staff really made it, everyone was lovely and enthusiastic. The second time there were some issues, we were kept in the dark for a while and it was apparently due to issues with the sound. I believe a refund was given but we had been gifted the tickets in any event. Again the staff were amazing but the second time we got a personal talk with Santa which we didn't the first time and whilst my daughters were shy, it made it even more magical
From the moment we arrived the fun started with videos and questions on the screen but it really started when we got on board Polar Express. My 7 year old granddaughter was full of excitement about what lay ahead and she wasn’t disappointed, especially when Santa came and sat to talk with her. In fact all of the actors playing the parts were brilliant, friendly and just as from the film. The only low mark would be for the chocolate drink which wasn’t good but other than that everything was brilliant and well worth the cost. It’s an experience that all young kids should have.
What an amazing time we had on the polar express with our grandchildren. The staff were so good acting out the story just like in the film. Santa was amazing with the grandchildren. They absolutely loved it
We came for the first time in November 2024. We arrived before our allocated time and were greeted politely with staff where there was food stalls, a gift shop and activities to do whilst you wait. There were 2 magnificent singers aswell entertaining and singing some fantastic classic songs which got everyone lively and excited. The organisation was great they only allowed each carriage train row out at a time to save a stampede of people rushing and getting hurt then once outside you will see signs telling you where to stand for each carriage letter (A,B,C etc).
Wow when the train came and the music was playing and steam blowing in the air it was emotional! My daughter was mesmerised and even I had tears as this was also my childhood when I was a young girl coming true in my adult life!
The train was beautiful inside and out, with Christmas decorations and moving lights inside that went together with the sounds and affects of the story they tell. The conductor reads aloud the story of The Polar Express and makes sure each child sees the photos and pages by walking down the aisle. The singers and caterers where amazing. All happy and smiling and making sure each child and adults were involved and loving life. The hot chocolate and cookie was delicious, they also made sure if we had an allergies. Then when Santa came through as we pulled in at the 'North Pole' it was beaitiful. A very *realistic* Santa that took the time with each and every child to speak to them 1 to 1 and get a photo aswell as the all important bell!!
Overall it was just the most magical, amazing experience which I think every parent should definitely book atleast once in their child's lifetime to witness such Christmas spirit. Everything was great from start to finish!
Wow when the train came and the music was playing and steam blowing in the air it was emotional! My daughter was mesmerised and even I had tears as this was also my childhood when I was a young girl coming true in my adult life!
The train was beautiful inside and out, with Christmas decorations and moving lights inside that went together with the sounds and affects of the story they tell. The conductor reads aloud the story of The Polar Express and makes sure each child sees the photos and pages by walking down the aisle. The singers and caterers where amazing. All happy and smiling and making sure each child and adults were involved and loving life. The hot chocolate and cookie was delicious, they also made sure if we had an allergies. Then when Santa came through as we pulled in at the 'North Pole' it was beaitiful. A very *realistic* Santa that took the time with each and every child to speak to them 1 to 1 and get a photo aswell as the all important bell!!
Overall it was just the most magical, amazing experience which I think every parent should definitely book atleast once in their child's lifetime to witness such Christmas spirit. Everything was great from start to finish!
I can’t recommend this experience enough! We’ve now attended twice and it gets better each time. So much love, care and attention is put into the event from start to finish. You begin outside after the bus drops you off and come across the food and beverage section where you can have a yummy hot dog, burger, hot chocolate , or Yorkshire pudding wrap plus others 😍. Next you nip inside for some songs and a little boogie , entertainment and to warm up from the chill of the winter weather.
Following this it’s time to ride to the North Pole on the polar express!
This is where the magic truly begins, the chefs, the ghost and the conductor take you through the story book, interact with every single passenger nobody is left out throughout the journey. Then of course it wouldn’t be the Polar express without HOT HOT… yeah you got it, it’s hot chocolate time with a yummy scrummy cookie 🍪 ☕️
Next thing you know we’re at the North Pole, we experience the magic of Christmas and a special visitor may just pay you a visit & make sure you get the first gift of Christmas 🥹🔔🎅🏼.
Whether you’ve got littles, older kids, teenagers, a group of adults or you wanna take the trip alone EVERYONE is welcome! Train lovers & story lovers alike will love every second and this is the PERFECT Christmas event to get you fully ready and super excited for the Big man to visit on Christmas Eve 🥹.
I wish I could put into words how magical this is, it’s so immersive and you truly feel the most festive & cosy you’ll ever feel.
We’ve adored both visits and fully intend to continue visiting. We’re a group aged 51, 33 & 18 now and will forever hold a special place in our hearts for this wonderful experience.
If you’re considering it DO IT I promise you won’t regret it! Photos are from Christmas 2024 ❤️
Following this it’s time to ride to the North Pole on the polar express!
This is where the magic truly begins, the chefs, the ghost and the conductor take you through the story book, interact with every single passenger nobody is left out throughout the journey. Then of course it wouldn’t be the Polar express without HOT HOT… yeah you got it, it’s hot chocolate time with a yummy scrummy cookie 🍪 ☕️
Next thing you know we’re at the North Pole, we experience the magic of Christmas and a special visitor may just pay you a visit & make sure you get the first gift of Christmas 🥹🔔🎅🏼.
Whether you’ve got littles, older kids, teenagers, a group of adults or you wanna take the trip alone EVERYONE is welcome! Train lovers & story lovers alike will love every second and this is the PERFECT Christmas event to get you fully ready and super excited for the Big man to visit on Christmas Eve 🥹.
I wish I could put into words how magical this is, it’s so immersive and you truly feel the most festive & cosy you’ll ever feel.
We’ve adored both visits and fully intend to continue visiting. We’re a group aged 51, 33 & 18 now and will forever hold a special place in our hearts for this wonderful experience.
If you’re considering it DO IT I promise you won’t regret it! Photos are from Christmas 2024 ❤️
Lovely day here. Children loved it and us adults too! Parking was awful, and Santa was disappointing.. ( bad padding and fake wig) but all other characters were authentic and overall a great show.
We had the most magical experience on the Polar Express at Wensleydale Railway! From start to finish, everything was so well-organised and truly special. The shuttle service from Leeming Bar is super convenient, and the double-decker bus ride was a fun way to kick off the adventure. Once at the station, it’s clear a lot of thought has gone into making the experience unforgettable — there are food trucks offering tasty treats and a gift shop with lovely items to remember your visit.
The excitement really builds as the steam train arrives, and the ride itself is both fun and interactive. The highlight, of course, was Santa's grand arrival — the kids (and adults!) were absolutely thrilled. On board, the hot chocolate and cookies were delicious, adding to the festive atmosphere. To top it all off, everyone gets a bell from Santa's sleigh and a golden ticket as keepsakes. I can’t recommend this experience enough — it’s truly magical!
The excitement really builds as the steam train arrives, and the ride itself is both fun and interactive. The highlight, of course, was Santa's grand arrival — the kids (and adults!) were absolutely thrilled. On board, the hot chocolate and cookies were delicious, adding to the festive atmosphere. To top it all off, everyone gets a bell from Santa's sleigh and a golden ticket as keepsakes. I can’t recommend this experience enough — it’s truly magical!
An entertaining and thrilling experience for all, especially for children. It was a fun few hours and the staff were amazing, really talented and fun to be in the company of. We all had an amazing time and would highly recommend it. Thank you to all, the chefs, Santa, the elves and of course the staff at the venue and of course organisers. Looking forward to the next one
Absolutely loved it!! The preamble in the marquee was fun, the train journey was magical. The actors were excellent and made the story come to life. Delicious hot chocolate and cookies were served. I'd definitely highly recommend.
Took our Grandson & twin Grandaughters with there Mum & Dad, we had a magical time. Started out at park & ride to station then treated to a small fair where you could buy food & memorabilia. Then into waiting area where there was couple of singers singing Christmas songs. Then on to the platform to see the steam train come in. Then onto the train to be treated to the polar express reenactment with hot chocolate & cookies. With that all important golden ticket & Father Christmas. All had a fantastic time. Very safe & well organised.
Incredible experience from start to finish
The magic is more than just for the children, the adults will have a brill time joining in with the dancing and singing and they will be made to feel welcome just as much as the kids!!
I'd return every single year without a doubt despite the cost.
Staff are Incredible. They make you feel so welcome. From the coach drivers to the actors on board the train, its an incredible place the bring the children to experience the true magic of Christmas.
I left with tears streaming down my cheeks from the joy it brought my 4 year old. 5 days before the big day, I cannot wait to come back again next year!
The magic is more than just for the children, the adults will have a brill time joining in with the dancing and singing and they will be made to feel welcome just as much as the kids!!
I'd return every single year without a doubt despite the cost.
Staff are Incredible. They make you feel so welcome. From the coach drivers to the actors on board the train, its an incredible place the bring the children to experience the true magic of Christmas.
I left with tears streaming down my cheeks from the joy it brought my 4 year old. 5 days before the big day, I cannot wait to come back again next year!
Rated 4.9 / 5 from 964 Facebook reviews.
Oh my goodness it was so worth it!
"First time we have done a polar express experience. Oh my goodness it was so worth it! It was so magical, my 5 and 3 year old loved it and so did the adults. The staff were amazing, got everyone involved, adults and children. They were so enthusiastic which added to the magic and made it that bit more special. I would recommend it to anyone that gets the chance to do it! Thank you very much!" - Rebecca L, December 2024
The cast and Santa were amazing.
I just wanted to say WOW! What a magical experience. The cast and Santa were amazing. Great fun. Friendly. Interactive. Entertaining. Such a well organised event. The Hot Chocolate and Cookie was lovely. our bells are hung on our Christmas Tree with our tickets as keepsakes. Merry Christmas and compliments to those who entertained us yesterday. - Clare W, December 2024
Rated 98% on Facebook Reviews*
Since its launch in 2019, The Polar Express™ Train Ride at Wensleydale has delighted thousands of passengers with its festive charm and immersive holiday experience. With an impressive 98% rating on Facebook Reviews, it’s clear that families and fans alike treasure the magic, joy, and memories created on this enchanting journey to the North Pole.
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*Correct as of 20th January 2024
Everyone was amazing
Absolutely amazing day, would highly recommend to anyone who’s not been so well organised, the little ones were amazed when they got to meet Santa. Everyone was amazing the conductor, dancing waitresses, the ghost, Santa if you love the film like we do you just have to do this. - Clare D, December 2024
Loved the whole show
We are hot off the Wensleydale Polar Express. Absolutely fantastic experience. Our conductor, chefs and ghost were so good. Loved the whole show, and would definitely do it all again. Well done! - Nicole, December 2024
Official Merchandise
Official THE POLAR EXPRESS Train Ride merchandise is available to purchase from North Pole Trading.
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