FAQS▸How long is the experience?You are on board the train for approximately 1 hour. Once your experience is over you can spend as much time in our gift shop as you wish but we tend to find guests spend around 15min – 30min here Therefore we find guests are with us around 1:30-2 hours. Please note that the time on your ticket is the time your experience starts and is not the time the train departs.Official MerchandiseOfficial THE POLAR EXPRESS Train Ride merchandise is available to purchase from North Pole Trading.View the store