BEFORE ARRIVING
What should I wear for THE POLAR EXPRESS™?
Pyjamas, of course! We encourage all our guests—young and old—to wear cosy pyjamas and dressing gowns, just like the characters in the book and film. It really adds to the magic, and when mums, dads, grandparents and children all join in, the atmosphere on the train comes alive.
Because THE POLAR EXPRESS™ Train Ride is a winter event and partially outdoors, we ask guests to dress appropriately for the weather. Please wear a warm coat, and if it’s raining, wear a waterproof coat and bring an umbrella. Sensible, sturdy footwear is essential. For your safety, slippers, open-toed shoes, flip-flops and similar footwear are not permitted. We are a working railway with uneven ground, and it can get muddy—we’d hate for your bunny slippers to be ruined!
You will be outside when boarding and departing THE POLAR EXPRESS™, so please make sure you are dressed warmly and comfortably for winter conditions.
What should I bring?
Don’t forget to bring your e-ticket with you. This will be emailed to you 1 weeks before your event date. You don’t have to print it, just make sure we can see it on your mobile phone.
For those of you who purchased The Polar Express storybook then please feel free to bring it with you to read along with the story on board and to ask Santa to sign it for you.
This is a magical experience that you will want to cherish forever, so we recommend bringing a camera. Be sure to share your best memories with us on our Twitter and Facebook profiles too so we can share the magic!
As you will be outside when boarding and departing THE POLAR EXPRESS™ we ask that you dress appropriate to the weather conditions.
Pushchairs
There are no facilities for pushchairs on the train, so we recommend leaving them in your car where possible. If you do bring a pushchair to the station, it will be kept safely on the platform with our marshals until you return from the North Pole.
Disabled Guests, Wheelchair Users & those with Additional Needs
Unfortunately, due to the nature of the heritage carriages we use, we are unable to accommodate wheelchairs on the train. If a wheelchair user is able to transfer into the train seats, we are happy to welcome them on board. Our team will then move their wheelchair from the boarding platform to the exit platform. However, please note that wheelchairs cannot remain on the train during the journey. We apologise for any inconvenience this may cause.
For more information about what to expect for guests with additional needs, please use the button below.
Food & Drink
We have lots of Food and Drink available at the station before you jump on board the train ride.
No food or drink is allowed to be brought onto the train. Wensleydale Railway/ PNP Events reserves the right to refuse entry or remove from site anyone who is behaving inappropriately.
On board we have a sweet treat and drink available to our guests. Please see the link below for further information.
What if there is bad weather?
We will operate THE POLAR EXPRESS in all weathers and recommend you give yourself plenty of time to arrive at the railway. Unfortunately, we will be unable to hold a train to wait for you due to our tight schedule and if you miss your train there is no guarantee we could provide you with a seat on a later train. Please check our website and Facebook page before you leave for updates.
If the weather is so bad that we consider a risk for passengers to travel to us, we will cancel the event for the evening – we will email and text you to let you know. In the event that we have to cancel, tickets will be refunded. Unless we have decided to cancel, we will not be able to refund or move your tickets to another day.
Official Merchandise
Official THE POLAR EXPRESS Train Ride merchandise is available to purchase from North Pole Trading.
