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Covid-19 Statement

Updated January 2023

During the event, we will be following the most up to date Government guidelines that relate to us. 

In the unfortunate event the train is unable to operate because of government instructions, you will be notified as soon as possible and your trip will be rescheduled for as soon as we are able to run. We reserve the right to alter the experience times to allow us to work with any mandatory or advised guidelines. This maybe up-to 1 hour either way to allow us to manage social distancing or cleaning requirements. 

Should the event not being able to be run at all due to Covid-19, the rescheduled date not being suitable, or government restrictions imposed, a refund will be offered or a transfer to next year at 2023 pricing. In these circumstances refunds may take up to 90 days to process and booking fees and insurance will not be refunded.

We will be operating within Government restrictions. If restrictions change, we will update guests as soon as possible with changes to the event. We will not refund if you chose not to travel due to personal choice and/or changes in restrictions. Service Charge and Ticket Protection are not refundable in any case. Refunds and transfers will not be offered to guests unable to travel due to Covid-19 illness.

 

You can purchase Ticket Protection for your tickets covering:

  • Confirmed infection resulting in the Ticket Holder(s) inability to attend the Event if the Event has not been Cancelled
  • Death of you or a Dependant from the virus
  • The inability of the Ticket Holder(s) to attend an Event due to a government-mandated travel ban in your home region/country being implemented after you purchased the ticket(s) preventing the Ticket Holder(s) attending the Venue.

The cover also includes illness, adverse weather and travel delays.

Full details of the Ticket Protection coverage can be found here: https://securemybooking.com/make-a-claim/uk/ Please ensure the policy meets your needs before purchase.

Ticket Protection is provided by a third party company Secure My Booking and their Terms and Conditions are final. The Ticket Protection is non-refundable in any circumstance.

Ticket Protection can only be purchased when making a booking. It can not be added retrospectively.

THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s23) THE POLAR EXPRESS™ Train Ride at Wensleydale is licensed by Railevents International and is operated and managed by PNP Events Ltd, Registered in England and Wales. Company Number 11056091. VAT Number 320329051, on behalf of Wensleydale Railway PLC Company Number 04093919
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